Launched in November 2021, MaineHealth Listens is an online community that enables patients to provide valuable insights and share opinions on topics related to their health care. With 4,000 participants from across the health system, this patient engagement platform supports patient-centered decision-making for the organization.
To date, MaineHealth Listens members have provided valuable insights by engaging in more than 30 activities through the platform. They have informed decisions regarding medical practice names, perceptions of the COVID-19 pandemic, vaccine hesitancy, visitor safety measures, easy billing options, online scheduling and more.
In late August 2022, a survey was conducted to inform the introduction and rollout of online scheduling in primary care practices. Online scheduling gives patients the ability to self-schedule appointments through their MyChart (a portal used to manage medical information) account at a time that is most convenient for them.