Andrew T. Mueller, MD

Andrew T. Mueller, MD
Chief Executive Officer, MaineHealth

Caring for Our Patients and Each Other

As the first year of our 2023-27 Strategic Plan is now complete, I am pleased to share with you the 2023 MaineHealth Annual Report.

The stories herein reflect just a few of the accomplishments and progress we’ve made toward our goals supporting our vision of working together so our communities are the healthiest in America.

Nurturing a culture of caring for our patients and each other is at the core of delivering the very best quality and clinical outcomes. It begins with the best people, programs and resources. In this year’s report you’ll read how we are investing in attracting and sustaining a talented workforce – one of health care’s primary challenges today – through innovative programs, ongoing career development, and innovations in technology.

You’ll also learn how our physicians and practices responded selflessly to the challenge of increased demand for services in 2022-23 as patients who postponed care during the pandemic returned in volumes. The MaineHealth Medical Group increased patient access while also focusing on improving the patient experience, clinical quality and safety.

A theme throughout this year’s report is how MaineHealth continues to leverage the latest technology and research to develop innovative programs and solutions to enhance patient care. We thrive in a culture of continuous learning and an environment where everyone can bring their best self to work. We also recognize the impact that our health care footprint has on the environment, and have incorporated environment sustainability strategies and targets into our planning.

We continue to improve the delivery of behavioral health services and treatment for people with mental illness and substance use disorders. We’re engaged in research to close the gap on rural and other health disparities in Maine. We’ve established school-based health centers in rural communities to provide access to services that support student health and well-being in a trusted environment.

Excellence in quality, safety and patient experience begins with a commitment to doing the little things right every single time. I want to express my deepest appreciation to our dedicated 23,000 care team members who work tirelessly to deliver these touchpoints of exceptional care each and every day. I also want to thank our Board and leaders for their knowledge and expertise in helping to guide MaineHealth in fulfilling our vision of working together so our communities are the healthiest in America.

Andrew T. Mueller, MD signature

Andrew T. Mueller, MD
Chief Executive Officer

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.” It consists of nine local health systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and more than 2,000 employed providers working together through the MaineHealth Medical Group. With approximately 23,000 employees, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.

Several of our community hospitals have been recognized by The Leapfrog Group as Top Rural Hospitals. Additionally, The Leapfrog Group has given a Hospital Safety “A” Grade to Maine Medical Center for spring 2023. Our Maine hospitals are all Maine Tobacco-Free Hospital Network Gold Star Standard of Excellence recipients at the Platinum level. Accreditation from The Joint Commission and inclusions in Becker’s Hospital Review and U.S. News and World Report round out our recognition from leaders in U.S. health care evaluation.

MaineHealth by the numbers

MaineHealth offers a complete range of health care services, from primary care to hospital treatment and everything in between.

The MaineHealth family of care includes:

MaineHealth Medical Group

MaineHealth Medical Group (MHMG) is the largest medical group in Northern New England. It unifies more than 2,000 MaineHealth employed providers at 12 system hospitals and more than 200 specialty and primary care practices in Maine and New Hampshire. Its goal is to deliver on the MaineHealth vision of working together so our communities are the healthiest in America. Governance is provided by a 18-member board of directors—all participating physicians. Learn more.

Working together toward a shared vision

At MaineHealth, we partner and collaborate across our health system and with diverse stakeholders to achieve our vision of working together so our communities are the healthiest in America. We advocate for local, state and national policies that best promote the health of the communities we serve.

Our Vision

Working together so our communities are the healthiest in America.

Our Mission

MaineHealth is a not-for-profit health system dedicated to improving the health of our patients and communities by providing high-quality affordable care, educating tomorrow’s caregivers, and researching better ways to provide care.

Strategic Priorities

These five strategic priorities form the foundation for our efforts and determine the system’s strategic direction.

five circles with text in center, each representing a priority topic: community, patients, financial health, processes, people

Our Values

At MaineHealth, our values are at the very core of living our mission and vision of working together so our communities are the healthiest in America. Wherever and whenever you interact with us, you can expect our team members to embody the following values: