Richard Petersen and William Caron

A Unified System Responds

A Unified System Responds

It’s been a year like no other. As the pandemic unfolded in early 2020, our strong, unified MaineHealth system stood ready to serve our patients and communities. As the second surge developed late this fall, we once again had a solid plan in place to address it. And now as we continue to fight the virus in the months ahead, we welcome the arrival of the first FDA-approved vaccine for COVID-19 and enter a more hopeful phase of this pandemic. Never has MaineHealth’s vision of working together so our communities are the healthiest in America been more meaningfully put to the test than in 2020.

We are proud of and incredibly inspired by our MaineHealth care team members – now close to 22,000 strong — who dedicate themselves to caring for our patients and communities each day, and especially in these most challenging of times.

Our clinical teams are providing exceptional, compassionate care to coronavirus patients while also ensuring that patients have access to the heart and stroke care, surgical care and emergency care they need. Our IT teams have risen to the new demands caused by the pandemic, supporting the expansion of telehealth so patients don’t delay care; supporting our remote workforce with collaborative tools and equipment; and leveraging and safeguarding our electronic health records system. And care team members in all roles across our health system have stepped up to meet patient care needs, even when that has at times meant stepping out of their comfort zone to do so.

The stories within this Annual Report highlight just a few of the bright points of 2020 — such as welcoming our longtime affiliate Mid Coast-Parkview Health into the MaineHealth family; sharing one family’s patient-centered journey through COVID-19; innovating with new partnerships, research and patient tools; and leveraging knowledge and social media to educate and allay fears during the pandemic. Behind each story, each touchpoint, is a care team member who knows what it means to live our mission and patient-centered values.

We have seen how investing in people, infrastructure, technology, innovation and our communities over the years has enabled MaineHealth to build a healthier future. It has also positioned our integrated health system to provide exceptional care and leadership today — in these most pivotal and challenging times.


William L Caron, Jr.
Chief Executive Officer, MaineHealth

Richard W. Petersen
President, MaineHealth

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