A Message from CEO Andy Mueller, MD
Andrew T. Mueller, MD
Chief Executive Officer, MaineHealth
A Message from CEO Andy Mueller, MD
Andrew T. Mueller, MD
Chief Executive Officer, MaineHealth
Innovating and Adapting to Serve our Patients and Communities with Excellence
Each year, the MaineHealth Annual Report offers an opportunity to reflect on our shared journey—where we have been, the challenges we face, and the progress we are making together toward our vision of working together so our communities are the healthiest in America.
This past year has underscored both the challenges and the promise of health care. Across the nation, health systems continue to grapple with workforce shortages, financial strain, and complex patient needs. Yet, at MaineHealth, we remain strong because of the extraordinary commitment of our care team and community partners. Their dedication allows us to innovate, to adapt, and to continue serving our patients and communities with excellence.
We are proud of the measurable advances we have made.
Engagement and satisfaction among our care team improved again in 2025, reflecting progress toward a culture where our people feel valued and supported in their work. This matters not only to MaineHealth, but also to the communities that depend on us, because it ensures that the people providing care are able to give their very best.
We are addressing critical workforce needs through efforts like our Nursing Residency program, which helps retain new nurses and strengthens the future of care in Maine and New Hampshire. We are expanding access, whether by launching our Community Paramedicine program that brings clinical services directly into patients’ homes, by increasing virtual care services, or by opening new facilities that reimagine primary care. We have invested in our Interpreter and Cross-Cultural Services resources to ensure patients at all MaineHealth locations have the communication services they need for safe, patient-centered care without barriers.
Innovation is shaping the way we deliver care: robotic-assisted cancer surgery, artificial intelligence to help prevent blindness, and advanced techniques to detect and treat disease earlier are already improving outcomes. We are at the forefront of research, leading groundbreaking projects on recovery from tick-borne illness that is on the rise in our communities, cancer treatment and much more. At the same time, we continue to advance preventive health—protecting children through vaccination, supporting rural mothers and babies through training and virtual care, and growing our pediatric cardiac surgery program so families can access lifesaving care close to home.
We also recognize that health extends beyond clinical care. That is why we are committed to addressing substance use disorder, supporting healthy aging, advancing food security, and reducing our climate impact. These are examples of our responsibility not only to treat illness, but also to build healthier, more resilient communities for future generations.
As I reflect on 2025, I am grateful for the trust our patients and communities place in us, for the steadfast support of our donors and community partners, and most of all, for the extraordinary people of MaineHealth who make this work possible. Together, we are navigating a complex time in health care with resilience, purpose and hope.
Thank you for joining us on this journey. The progress reflected in these pages is only the beginning of what we can accomplish—together.
Sincerely,
Andrew T. Mueller, MD
Chief Executive Officer
MaineHealth
About MaineHealth
MaineHealth is a not-for-profit, integrated health system whose vision is, "Working together so our communities are the healthiest in America," and is committed to a mission of providing high-quality affordable care, educating tomorrow's caregivers and researching better ways to provide care. MaineHealth includes a Level 1 trauma medical center, eight additional licensed hospitals, comprehensive pediatric care services, an extensive behavioral health care network, diagnostic services as well as home health, hospice and senior care services. With more than 2,500 employed providers and over 25,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.
The Leapfrog Group has recognized several of MaineHealth's community hospitals as Top Rural Hospitals and consistently awarded strong Hospital Safety Grades to its larger hospitals, contributing to Leapfrog's naming Maine as the Leapfrog Top State of the Decade for Patient Safety. The Maine hospitals are all Breathe Easy Gold Star Standard of Excellence recipients at the Platinum level. The quality of MaineHealth's care is also reflected in accreditations from the Joint Commission and recognitions in Becker's Healthcare.
MaineHealth by the numbers
MaineHealth offers a complete range of health care services, from primary care to hospital treatment and everything in between.
The MaineHealth family of care includes:
- 25,000+ employees
- A Level 1 trauma medical center and eight community hospitals
- More than 2,500 employed providers serving our communities in multiple practices through the MaineHealth Medical Group
- Over 1,400 physicians working together through the MaineHealth Accountable Care Organization
- Comprehensive long-term care and senior care services
- Complete behavioral and mental health care network, including southern Maine’s only private, nonprofit psychiatric hospital as well as community-based services at dozens of locations
- Not-for-profit home health care agency serving southern and mid-coast Maine
- Health/wellness programs and agencies
- Laboratory that serves patients, physicians, hospitals and long-term care providers in New England
MaineHealth Medical Group
MaineHealth Medical Group (MHMG) is the largest medical group in Northern New England. It unifies close to 2,500 MaineHealth employed providers and more than 250 specialty and primary care practices in Maine and New Hampshire. Its goal is to deliver on the MaineHealth vision of working together so our communities are the healthiest in America. Governance is provided by a 20-member board of directors—all participating physicians. Learn more.
Working together toward a shared vision
At MaineHealth, we partner and collaborate across our health system and with diverse stakeholders to achieve our vision of working together so our communities are the healthiest in America. We advocate for local, state and national policies that best promote the health of the communities we serve.
Our Vision
Working together so our communities are the healthiest in America.
Our Mission
MaineHealth is a not-for-profit health system dedicated to improving the health of our patients and communities by providing high-quality affordable care, educating tomorrow’s caregivers, and researching better ways to provide care.
Strategic Priorities
These five strategic priorities form the foundation for our efforts and determine the system’s strategic direction as outlined in the five-year strategic plan:
Our Values
At MaineHealth, our values are at the very core of living our mission and vision of working together so our communities are the healthiest in America. Wherever and whenever you interact with us, you can expect our team members to embody the following values:
