A Message from CEO Andy Mueller, MD
Andrew T. Mueller, MD
Chief Executive Officer, MaineHealth
A Message from CEO Andy Mueller, MD
Andrew T. Mueller, MD
Chief Executive Officer, MaineHealth
The Heart of MaineHealth: Our Dedicated Care Team
As we reflect on the past year at MaineHealth, I want to express my sincere gratitude to our care team, who are dedicated to caring for our patients and delivering an exceptional experience wherever and whenever our communities look to us. Our care team’s compassion, expertise, and professionalism are truly the heart and soul of MaineHealth.
This year’s Annual Report stories reflect the considerable advancements MaineHealth is making in support of our vision of working together so our communities are the healthiest in America – from our outstanding new cardiovascular and cardiac care facility – the Malone Family Tower at MaineHealth Maine Medical Center – to our system rebrand, to the expansion of our graduate medical education, and so much more. These initiatives are rooted in our commitment to providing outstanding experiences and outcomes for our patients.
One of the other ways we measure our success as a health system is by the level of engagement of our care team. Engagement means that our team members feel passionate about their roles, connected to their colleagues, aligned with our mission, vision and values, and recognized for their contributions. I am pleased to share that we saw significant improvement in our engagement and safety culture scores of both providers and care teams this year, thanks to their dedicated action planning and innovative initiatives that fueled this success. Engagement also means that our team members know how vital they are to our MaineHealth community of care – and to your community.
The MaineHealth care team are your neighbors, school board members, and community volunteers. They are also doctors, nurses, patient service representatives, community health professionals, IT, financial and supply chain and countless other team members dedicating their lives to being there when you need care. They make a difference every day, whether by saving a life, comforting a family, or improving a process. They embody our values of patient-centeredness, respect, integrity, excellence, ownership and innovation.
MaineHealth is a dedicated community of caregivers who share a common purpose: to improve the health of our population and the quality of life in our region. I am grateful to them, and proud of the important role MaineHealth plays in our communities across Maine and New Hampshire. As we look ahead to the future, we recognize and appreciate the trust our community members place in us and will continue to work together to serve our mission and achieve our vision.
Sincerely,
Andrew T. Mueller, MD
Chief Executive Officer
MaineHealth
About MaineHealth
MaineHealth is a not-for-profit, integrated health system whose vision is, “Working together so our communities are the healthiest in America,” and is committed to a mission of providing high-quality affordable care, educating tomorrow’s caregivers and researching better ways to provide care. MaineHealth includes a Level 1 trauma medical center, eight additional licensed hospitals, comprehensive pediatric care services, an extensive behavioral health care network, diagnostic services as well as home health, hospice and senior care services. With more than 2,000 employed providers and approximately 23,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire.
The Leapfrog Group has recognized several of MaineHealth’s community hospitals as Top Rural Hospitals and consistently awarded strong Hospital Safety Grades to its larger hospitals, contributing to Leapfrog’s naming Maine as the Leapfrog Top State of the Decade for Patient Safety. The Maine hospitals are all Breathe Easy Gold Star Standard of Excellence recipients at the Platinum level. The quality of MaineHealth’s care is also reflected in accreditations from the Joint Commission and recognitions in Becker’s Healthcare and U.S. News and World Report.
MaineHealth by the numbers
MaineHealth offers a complete range of health care services, from primary care to hospital treatment and everything in between.
The MaineHealth family of care includes:
- 23,000 employees
- A Level 1 trauma medical center and eight community hospitals
- More than 2000 employed providers serving our communities in multiple practices through the MaineHealth Medical Group
- Over 1,700 physicians working together through the MaineHealth Accountable Care Organization
- Comprehensive long-term care and senior care services
- Complete behavioral and mental health care network, including southern Maine’s only private, nonprofit psychiatric hospital as well as community-based services at dozens of locations
- Not-for-profit home health care agency serving southern and mid-coast Maine
- Health/wellness programs and agencies
- Laboratory that serves patients, physicians, hospitals and long-term care providers in New England
MaineHealth Medical Group
MaineHealth Medical Group (MHMG) is the largest medical group in Northern New England. It unifies close to 1,700 MaineHealth employed providers and more than 200 specialty and primary care practices in Maine and New Hampshire. Its goal is to deliver on the MaineHealth vision of working together so our communities are the healthiest in America. Governance is provided by a 20-member board of directors—all participating physicians. Learn more.
Working together toward a shared vision
At MaineHealth, we partner and collaborate across our health system and with diverse stakeholders to achieve our vision of working together so our communities are the healthiest in America. We advocate for local, state and national policies that best promote the health of the communities we serve.
Our Vision
Working together so our communities are the healthiest in America.
Our Mission
MaineHealth is a not-for-profit health system dedicated to improving the health of our patients and communities by providing high-quality affordable care, educating tomorrow’s caregivers, and researching better ways to provide care.
Strategic Priorities
These five strategic priorities form the foundation for our efforts and determine the system’s strategic direction:
Our Values
At MaineHealth, our values are at the very core of living our mission and vision of working together so our communities are the healthiest in America. Wherever and whenever you interact with us, you can expect our team members to embody the following values:
